Carterton, Oxfordshire, serving Witney, Oxford & the Cotswolds admin@pinnacle-plumbing.co.ukMon–Fri 8:30–5 · Sat & Sun emergency call-outs only AboutServicesGeneral Plumbing Repairs & MaintenanceEmergency Plumber & Call-OutsBoiler Installation & ReplacementBoiler Servicing & Gas SafetyBoiler Repairs & BreakdownsCentral Heating & Underfloor HeatingBathroom Renovations & InstallationsAir Source Heat Pumps & RenewablesLandlord Gas Safety Certificates (CP12)Estate & Letting Agent SupportNew Build & Development PlumbingRadiator & Valve Work Something not listed? Just ask — we take on most plumbing & heating work. View all → AreasWitneyCartertonOxfordOxfordshireAbingdonBicesterCotswoldsWoodstockMoreton-in-Marsh We also work outside these areas, including larger projects further afield. View all → Our WorkReviewsContact01865 306381Get a Free Quote New Boilers From £2,000 — 7+ years warranty, free fixed-price quote Get my quote Home/Services/Letting AgentsLetting Agents · Witney, Oxford & Oxfordshire # Estate & Letting AgentPlumbing SupportAcross Oxfordshire. One trusted plumbing and heating contractor across your managed portfolio, priority response for tenanted emergencies, planned CP12 renewals, void turnaround works, and account terms available on enquiry. Get a Free QuoteCall 01865 306381 Priority response SLA on tenanted callsPortfolio pricing & consolidated invoicingDirect tenant coordination if preferred Priority Emergency Response Emergencies prioritised within working hours Gas Safe Registered Every gas engineer individually qualified Growing Team Engineers on the road across Oxfordshire £5m Public Liability Fully insured on every job Portfolio Pricing For managing agents & landlords What we do ## Letting Agents, explained properly. What it is A structured plumbing and heating service agreement for estate and letting agents managing residential portfolios, covering emergency response, annual gas safety renewals (CP12), planned maintenance, void turnaround works and repairs. Who it's for Independent letting agents, chartered surveyors managing let property, and small-to-mid portfolio landlords across Witney, Oxford, Carterton and the wider Oxfordshire area. When you need it As soon as you're routing plumbing work to more than one contractor and losing time chasing them. A single accountable trade partner is more efficient than a rolodex of numbers. Why a qualified team matters Compliance and speed are the two metrics that matter for a managed portfolio. Missed CP12s, slow emergency response and unresolved repairs cost you tenants, cost you fees, and cost you landlord relationships. A structured trade partner protects all three. What happens if it's left ## The cost of ignoring it. The way most agents lose managed properties isn't fees, it's a slow contractor and a paper-thin compliance trail. ### Missed CP12 renewals Voids landlord insurance, invalidates section 21 notices, and can end in HSE enforcement. Portfolio-wide reminders exist for a reason. ### Slow emergency response Every night a leak isn't fixed is a night you're taking angry calls from tenant, landlord and insurer. Bad reputations spread. ### Fragmented paperwork CP12s in one contractor's inbox, invoices in another's, jobsheets in a WhatsApp thread. Audit trails collapse. ### Void overruns Every day a property is off the market is a day of lost fees. Void turnaround plumbing needs to hit dates, not drift. ### Common mistakes we see - •Splitting a portfolio across three contractors and losing the price leverage - •Chasing CP12 renewals manually instead of on a reminder schedule - •Booking the cheapest emergency response and rebooking half of them - •No consolidated invoicing, spending admin hours on reconciliation - •No agreed SLA, every call becomes a negotiation Our process ## How we run the job. - 01 ### Portfolio onboarding We take property list, appliance details and existing certificate expiry dates into our reminder system. - 02 ### Agreed SLA Response times, pricing schedule, invoicing and reporting all agreed in writing, no ambiguity on either side. - 03 ### Reactive & planned work One number for tenanted emergencies, planned CP12 route days, and void turnaround programmes. - 04 ### Documented completion Photographed sign-off, digital certificates and jobsheets pushed to your property management software or inbox. - 05 ### Monthly consolidated invoicing One statement, one payment, per period. Reconciliation cut to minutes. Benefits ## What you actually get. ### Priority response Tenanted emergency calls jump the queue against our general workload. ### Compliance safety net Automatic CP12 renewal reminders across your portfolio, no missed dates, no exposed landlords. ### One trusted trade partner Plumbing, heating, gas and bathrooms, all managed by us under one contract. ### Portfolio pricing Volume pricing on CP12s, services and repairs across your managed properties. ### Documented & photographed Every job signed off with tenant, photographed and pushed to your management system. ### Consolidated invoicing One statement per period, cuts your reconciliation admin significantly. The detail ## Depth, not filler. How we work with managing agents in practice. ### Reactive plumbing & heating Tenanted emergency response prioritised over general workload. Direct tenant coordination available where preferred. ### CP12 renewal programmes Portfolio schedule, planned route days, digital certificate delivery, and automatic reminder for next year. ### Boiler servicing Annual services timed with the CP12 so both are done in one visit. Full service records kept per property. ### Void turnaround works Plumbing defect fixes, appliance checks, radiator swap-outs, bathroom refreshes, programmed to the void window. ### Bathroom & kitchen upgrades Where a landlord signs off, we handle full renovation as a fixed-price project, one contact, one price. ### Reporting & audit trail Every job with jobsheet, photos, certificate, invoice, accessible on your record. ### Direct tenant liaison Where you'd rather we coordinate access directly, we do, texts, calls, agreed windows. ### Coverage & areas Full Oxfordshire coverage, Witney, Oxford, Carterton, Abingdon, Bicester, Woodstock, Moreton-in-Marsh and the Cotswolds. FAQs ## Straight answers. ### How is portfolio pricing structured? Portfolio rates and account terms are available for agents and are agreed in writing during onboarding, get in touch with your property numbers and we'll put terms to you. ### How fast is priority response? Tenanted emergency calls are prioritised ahead of routine work Monday to Friday, with weekend cover for genuine emergencies. Call us and we'll give you an honest ETA on the phone. ### Do you liaise with tenants directly? Yes, happy to, if you prefer. Or we can work through your team, whichever fits your process. ### How do you handle CP12 renewals across a portfolio? We import your property and expiry data, schedule renewals ahead of expiry, and send digital CP12s to landlord, agent and tenant on completion. ### Do you provide monthly statements? Yes. Consolidated monthly statement, itemised per property and job, one payment per period. ### Can you integrate with our property management software? We can push certificates and invoices as PDFs into your system directly or by email; formal API integrations we discuss case by case. ### Do you cover the whole of Oxfordshire? Yes, the full 9 towns from Witney to Moreton-in-Marsh, and beyond by arrangement. ### Do you handle void bathroom refreshes? Yes, fixed-price, programmed to the void window, one contact. ## Related services All services Landlord CP12 Fixed-price CP12s issued on completion and uploaded digitally, and can be carried out alongside an annual service, so you stay compliant, keep tenants safe, and avoid the fines and insurance disputes that unrecorded gas work invites. Learn more Emergency Plumber Burst pipe, no water, no heat, leaking cylinder or overflowing WC? A qualified Gas Safe engineer on the phone in minutes and, in most cases, on your doorstep within hours, with the parts to actually fix it. Learn more Bathrooms One team managing plumbing, tiling, electrics, plastering and project management under a single fixed price. Learn more Ready when you are ## Get a fixed-price quote for letting agents in Witney, Oxford. Free, no-obligation quote in writing. Gas Safe registered, fully insured to £5m. Local team, real engineers, no call centres. Get a Free QuoteCall 01865 306381 Gas Safe RegisteredManufacturer Approved£5m Public Liability Gas Safe registered plumbing & heating engineers serving Oxfordshire and the Cotswolds since 2020. - ### Services General Plumbing Repairs - Emergency Plumber - Boiler Installation - Boiler Servicing - Boiler Repairs - Central Heating - Bathroom Renovations - Air Source Heat Pumps ### Areas - Plumber in Witney - Plumber in Carterton - Plumber in Oxford - Plumber in Oxfordshire - Plumber in Abingdon - Plumber in Bicester - Plumber in Cotswolds - Plumber in Woodstock - Plumber in Moreton-in-Marsh ### Contact - 01865 306381 - admin@pinnacle-plumbing.co.uk - Carterton, OxfordshireMonday – Friday8:30 AM – 5:00 PM Saturday & SundayEmergency call-outs only © 2026 Pinnacle Plumbing & Heating Direct Ltd. All rights reserved. Privacy policyTerms & conditionsGas Safe · £5m PL Call NowFree Quote